Privacy Policy

Welcome to Smartconstructs!

Welcome to Smart Construct, securing your information is as critical as providing proper construction estimating, shop drawing and CAD drafting service. So before using please read our privacy policies that will cover how your data is collected, utilised and the protection that is offered to your data whenever you access our site or collaborate with our team.

This policy extends to all visitors of the websites, clients and service users. Your visit to our site, request or use of our services implies that you accept our practices as described here. In case you disagree with any aspect of this policy, we request that you stop using our services and website.

1. Data We Receive From Users

To deliver quality services and user friendly experience, we will gather the following information:

Personal Details: When you contact or demand a quote, provide your name, email address, phone number, name of your company and other contact information as required.
Project related Information: Construction drawings, quantities, specifications, plans and technical documents are required for estimating, shop drawings or CAD drafting services.
Technical and Usage Data: IP address, browser type, device information, operating system and website interaction data are collected to improve performance, security and usability.

2. Methods of Information Collection

We collect information straightforwardly and transparently to ensure smooth communication and accurate service delivery. Your data is gathered only when necessary and through clearly defined channels, including:

Website Forms: Information you submit through contact forms, quote requests or service inquiry forms on our website.
Email Communication: The information provided during direct communication with us via email when you call or write to us concerning projects, proposals and support.
Service Onboarding: Project information, documents and requirements provided when starting construction estimating, shop drawing or CAD drafting services.
Cookies & Analytics Tools: Minimal information is gathered by using cookies and analytics software to comprehend traffic on websites, how people act and their overall efficiency. This assists us in improving usability and having a safe browsing experience.

3. Purpose of Data Usage

We use the information we gather to serve our services only in a way that enhances accuracy and value to our clients. In particular, your data can assist us with:

Delivering construction estimating services
Preparing shop drawings.
Producing CAD drafting files.
Responding to inquiries and support requests.
Improving service accuracy and platform performance.

4. Client Obligations & Proper Use

Clients must provide accurate and complete project details for reliable outcomes.
All reports and deliverables are informational only and not legally binding.
Final construction costs may vary due to market conditions, site factors or contractor pricing.
Smart Construct reserves the right to decline requests outside its service scope.

5. Financial Transactions and Dispute Handling

We would ensure that our pricing and payment system is transparent, fair, and uniform for all the services.
An advance payment is required before any work begins.
No refunds are issued once the project has started.
Partial refunds may be considered if cancellation occurs before work initiation.
Any concerns or claims must be reported within 24 hours of service delivery.

6. Delivery Standards and Modification Policy

We have effective delivery schedules and revision policies to ensure quality and efficiency.

Services are done within agreed time frames.
Revisions made by our team are corrected at no extra cost making them based on errors.
Any modifications outside the scope will attract extra fees.

7. Risk Acknowledgment and Legal Disclaimer

Clients who place the services of Smart Construct recognise the following conditions and limitations.

All estimates are prepared using industry standards and available market data.
There is no guarantee of final project costs or contractor pricing outcomes.
Smart Construct holds no liability for financial loss, delays or cost discrepancies.
Deliverables do not replace contractor bids, legal agreements or professional contracts.

8. Ownership of Work Products

Every service output of Smart Construct is under the protection of intellectual property standards.

All drawings, estimates, and reports remain the intellectual property of Smart Construct.
Customers can only use deliverables on approved projects of their own.
Redistribution, resale or sharing without permission is prohibited.

9. Messaging and Mobile Communication Policy

Clients who subscribe to mobile communication have accepted the following messaging behaviors.

Explicit opt-in consent is required to receive SMS communications.
The content of the messages can either be an update of automated services or a marketing message.
The rate of message and data can be charged depending on carrier rates.
The users can stop any time by sending the text STOP.
HELP support is available for assistance or instructions.
Delivery of messages is open to the participation of carriers and network access.

Important Note: SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

10. Information Sharing Practices

We restrict access and sharing of information to that which is required and within the law.

Only the authorized internal team members can access the data.
The information can be exchanged with third-party service providers whom they can trust in case of necessity.
Disclosures could be made in case it is stipulated by the law.

11. Data Protection Measures

We also take rational and sensible measures to ensure that the information of the users is not accessed or abused by unauthorized individuals.

All data is stored using secure storage systems.
Access is limited through restricted internal controls.
Information security is ensured with industry standard measures.
Online transmission carries inherent internet security risks beyond full control.

12. Retention and Removal Standards

We retain personal data only for legitimate operational and legal purposes.

Information is stored temporarily only to the extent of fulfilling services.
Any data is safely erased when requested or services are done.

13. External Website Disclaimer

Our website may include links to external platforms for convenience or reference.

We have no control over third-party privacy practices.
External privacy policies are recommended to be reviewed by the users on their own.

14. Rights and Choices Available to Users

Users maintain control over how their personal information is managed.

Users can demand access to personal information.
Correction or deletion requests may be made at any point of time.
Marketing communications can be opted out of without restriction.

15. Age Restrictions

We provide the services to the professional audience.

Services are not intended for users under the age of 13.
We do not actively gather personal information of children.

16. Policy Amendments

We may revise this Privacy Policy to reflect legal or operational updates.

We reserve the right to update this policy at any time.
All updates will be posted directly on this page.
Continued website or service use constitutes acceptance of changes.

17. Support and Communication

Support is provided under Smart Construct in case of questions, assistance and privacy issues.

Support is available via email communication.
Clients may reach us by phone.
There is a timely and professional handling of all service-related queries.

18. Official Contact Details

In case of any questions or concerns regarding your data or our services, you always have a chance to contact Smart Construct either through email at info@smartconstructs.com or phone at (518) 263-0827. Our business location is also available for correspondence if needed.